Privacy Policy & Data Protection

The privacy and security of your personal information is very important to us. We will not disclose it to anyone except with your consent or if the law, public duty or our legitimate interests require us to do so.

Any queries about the privacy of this site should be sent to Explore Travel and Cruises. We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence in dealing with us.

Data Protection

We collect details in order to process your booking and provide your tours and to help us give you a more personal service.  These details include, where applicable, the names and contact details of the party members, credit or debit card or other payment details and special requirements such as those relating to any medical condition or disability which may affect your chosen holiday and any dietary requirements which may disclose your religious beliefs.  If we need any other personal details we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your tour can be provided, for example your hotel, airline, and other suppliers.  Such companies and organisations maybe outside the European Union, Norway, Iceland or Liechenstein if your tour is to take place or involves suppliers outside these countries.

We would also like to keep your personal details to use for our own future marketing purposes such as sending you up to date offers, information or brochures that we think will be of interest to you. You will always have the option to opt-out of this marketing at any time you choose. Please note we do not pass on any of your details to sell, rent, trade or pass on any of your personal information for any purpose. We do not store any of your credit/debit card details other than to process the booking you have made and to collect the relevant payment.You have the right to have any inaccuracies corrected, to object to direct marketing at any time.

How we use your information

This privacy notice tells you what to expect when Explore Travel and Cruises collects personal information. It applies to information we collect about:

– Visitors to our websites
– Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
– People who use our services, eg who subscribe to our newsletter or request a publication from us
– Visitors to our websites

When someone visits www.exploretravelandcruises.com we collect standard internet log information and details of visitor visit patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will tell you about this upfront. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Explore Travel and Cruises

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Important By using our website, including making an enquiry you are consenting to the use of cookies as explained below.
The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics  _utma  ???
  _utmb
  _utmc
  _utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Privacy at google analytics 
Explore Travel and Cruises site cookie acceptance Explore Cookies Accepted This cookie is used to record if a user has accepted the use of cookies on Explore Travel and Cruises website.  

 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

What personal information do we ask for?
Whether you are booking a holiday, requesting a brochure, or signing up for email updates, we will ask for your name, your postal address, your telephone and e-mail address and in some cases a scanned or faxed copy of your passport.

We need your name so we can confirm these details to the relevant hotels, airlines etc. who the booking is for.

We also need your address so that we can send you a confirmation invoice as well as your travel documents and in case we have to write to you about any part of your booking in advance of your holiday.

We would need your telephone number and e-mail address in the unlikely event that we need to contact you urgently about your booking.

We may also use this information to let you know about any special offers/promotions we think would be of interest to you.

You will be given the opportunity to opt-out of receiving such information on the booking form.

We may need a copy of your passport if any traveler is under the age of 18 and for booking certain internal flights or for certain countries and holidays. This is to comply with the particular destinations Tourist board regulations.

We need your credit card details so that we can collect payment for your booking.

We don’t store any credit/debit cards details

We do not disclose your personal information to third parties except for the purpose of completing your transaction, providing booking services to you and obtaining professional advice

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Explore Travel and Cruises ensures that their customer information, mailing address information and all data submitted to them is stored on secure databases and protected.

We also have a Firewall (security software) in place to protect our internal information from the Internet. Our website is constantly monitored for security problems. We also regularly review our security arrangements in line with latest developments in the technology available.

Links to other sites
This Privacy Policy only covers you while you are on our site. Once you click on a link to another website, the Policy no longer applies.

Explore Travel and Cruises will only disclose your name and booking details to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes.

We will not disclose credit/debit card numbers unless we believe in good faith that the law requires it.

Explore Travel and Cruises is a trading name of Fahmy Limited Company. Registration No 6202550 UK

Improving security yourself
Don’t become a victim of identity theft or fraud – there’s a lot you can do to protect yourself

Passwords
If you pay us online, do not pick a password that will be easily guessed on your paypal or other accounts, for example your telephone number or daughter’s birthday. Use a combination of letter, words and numbers to keep your password secure.

Do not tell anybody your login information. Your password should be secret and known only to you. If you suspect somebody else knows your password, change it immediately.

Anti-virus
Viruses can be a huge problem. You should use anti-virus software to protect your computer and minimize the risk that your personal details or information might be compromised by a virus. Make sure you set up your anti-virus software so that it regularly updates itself.

Firewalls
A firewall is a device or piece of software that is designed to control the traffic passing between your computer and the internet.

Firewalls are a very effective security measure and limit how your computer can be accessed from the internet, which makes it harder for a hacker to attack it. Whenever you use the internet, you should have a firewall in place, especially if you’re using a broadband internet connection.

Spyware
Spyware or Ad-ware is a growing problem. Spyware is a term used to describe a type of program that tries to collect information about you and your browsing habits, often without your knowledge or consent. People are normally tricked into installing spyware programs.

There are a number of anti-spyware programs available, many of which are free. It is a good idea to use an anti-spyware program to make sure your computer is clean.